I have found that organizational health and long-term sustainability is directly related to senior leaders ability to hear and act on the truth. That means every leader in your organization should recognize, reward and reinforce those who proactively bring problems or suggestions to the leaders, and treat every piece of feedback as a gift.

The best leaders realize that the emotional side of engagement and continuous improvement is all about no blame and respect for people.

 

Click on the image to the right for a leadership primer on keys to sharing information, learning and best practices.