Use the CARE Model to Serve Customers at a Higher Level
The quality of a company’s customer service affects its reputation as well as its bottom line. Customer service done well… more
Pregnancy discrimination bill is finally getting its chance in Congress
The House is expected to take an important vote on Thursday, moving forward with the Pregnant Workers Fairness Act. This legislation… more
Number of the day: the rise of caregivers during COVID-19
55: Percentage of caregivers who did not identify as such prior to the pandemic. COVID-19 is accelerating the caregiving crisis… more
Returning to the workplace: opportunities, pitfalls for employers
Navigating the current global health event is one of the biggest business challenges of our time. Today’s employers bear the… more
4 Ways to Integrate Tech Talent From Non-Tech Backgrounds
In the not-so-distant past, many companies based their tech hiring decisions on where candidates obtained their undergraduate computer-science degrees. Not… more
Averbook: Employee engagement is hard; How to overcome that
Are people engaged, or are they enraged? How do you drive engagement and foster a sense of connection and relationship… more
What Does a “Safe Return” to School Look Like? Ask Teacher Unions.
Powerful elites are willing to sacrifice the lives and futures of millions to feed their own profits. Teachers are fighting… more
Why Has Employee Engagement Improved During the Pandemic?
Not long ago, the National Bureau of Economic Research officially declared that the United States entered into a recession in… more
Workers fear getting fired for discussing COVID-19 stress
Not only are workers reporting significantly worse mental health due to the pandemic, but a growing number of employees are… more