If Your Internal Service Sucks, Your External Service is Doomed
by Peter Psichogios | Jun 12, 2017 | Customer Experience, Employee Development As an organization if you want to create… more
Author: Peter Psichogios
MicroLearning Might Be the Solution to Jazz Up Your Learning Program
Many learning and development leaders are struggling to find ways to keep their learners engaged in their learning programs. One… more
Celebrate Your Employees’ Uniqueness with Personalized Rewards and Recognition
The season is upon us for giving thanks and recognizing another year of exceptional work with your employees. While I… more
Focus on Re-Skilling Your Talent for the Robot Revolution
A new article published by the Wall Street Journal suggests that the robot revolution could actually create upwards of 21… more
Focus on Your Employees for Exceptional Business Outcomes
If you’re a leader, it’s tempting to want to focus your efforts on profit margins and business processes, which are… more
Employee Recognition is the Key Driver of Engagement
Employee engagement expert and author Kevin Sheridan recently reported that the number one key driver of employee engagement is recognition! … more
There is Not a Lack of Motivation in the Workplace, There is a Lack of Development
I would argue that there is not a lack of motivation in the workplace today, there is a lack of… more
What’s Your Company’s Personalization Strategy? And Why It’s Important
With technology and automation booming in the service industry, personalization has become one element that will humanize your employee and customer… more
A Proven Way to Create Exceptional Customer Service
Every business organization across the globe has one thing in common and that is, that they all serve a customer. … more