The human focused workplace and competitive success

two kids each riding racing cart
This is the second of my articles on Making HR truly strategic on HR Zone:
HR is now not just a driver of competitive success in your business – it’s the driver.
So please do not call HR a support function. It is not helpful, as it just closes in our thinking. And it is not true.
In the days when our businesses competed on competitive positioning we were, by definition, a support function. But now that firms compete on organisation capability and health, we are by definition the most strategically important function your business has.
This isn’t just me saying this, but the world’s pre-eminent firm of business strategy consultants too (sort of).
This was my first article in the series: People centricity vs business support.
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  • jon [dot] ingham [at] strategic [dash] hcm [dot] com


I graduated from Imperial College, London in 1987 and joined Andersen Consulting (now Accenture) as a systems development consultant. After ten years in IT, change and then HR consulting, I joined Ernst & Young as an HR Director, working firstly in the UK, and then, based in Moscow, covering the former USSR.More recently, I have worked as Head of HR Consulting for Penna and Director of Human Capital Consulting for Buck Consultants (the HR consultancy owned by ACS).

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