When HR is Cut Off

My son is having his wisdom teeth tomorrow. Ouch.

At least I think he is having surgery. Yesterday the oral surgeon’s office called to alert me that my dental insurance was terminated February 12. When I protested, said that absolutely wasn’t possible, she said,”Well, you need to call HR.”

I said, “I am HR.”

For all the good it did me! The HR Coordinator and I spent the rest of the day calling our dental carrier, TPA, and broker. By the end of the day, we learned that coverage was terminated for random employees, but not why, or when the fix would take place.  Will my son go under the knife tomorrow? I don’t know. Since the surgery was carefully planned to take place between wrestling and lacrosse seasons, having to postpone will cause disruption and inconvenience.

Since I have this annoying habit of always looking for a lesson or a silver lining, once I caught my breath I asked myself what I could learn from the situation. I decided it was this: For a couple of days, I have the opportunity to experience being a ‘regular’ employee. I was able to experience firsthand the frustration and inconvenience of benefits that don’t work as promised. Having to deal with the fluke cancellation of my own coverage will help deepen my empathy and compassion for our employees in difficult situations.

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