Most of my clients understand that their work future and long-term
employability is tied to the quality of their expertise. As a result
many continuously work to build that expertise. Although gaining new
opportunities, working in stretch settings and working with
cross-disciplinary peers offer fine ways to develop your expertise,
those situations don’t always come on a regular basis. If you’re a
fairly new employee, you’re liable to stay in the same job for three or
four years. If you’re like me, between 18 and 24 months into a new job,
I had learned most of what that job offered and I was looking for a new
opportunity. It was often six or seven months between the time I
believed I was ready to move on and when I actually gained a new job.
But there is one very personal way to keep building expertise in most
any setting. Primarily the way to build expertise is to recognize
mistakes and successes, remember them and incorporate those memories
into your thinking. That’s why making the process of debriefing,
a subject I wrote about in an earlier post, is so very important.
Studies show that expertise is largely acquired not only by practice,
but by receiving feedback that helps you understand your technical
errors and misguided actions. That’s only one side of debriefing and
building expertise. The other orientation is figuring out why you were
highly successful in a project, and incorporating those practices into
your toolkit. And it can be just as important to go after concrete,
specific feedback on your successes–as well as your failures.
What’s driving this blog is a conversation with one of my former
clients this morning. Recently he sold several million dollars worth of
projects (yes, even in this economy). I called to congratulate him on
his performance, and then asked how he had gone about gaining the
projects. He was initially silent, then said he was unsure. Finally he
said that “maybe” it was just luck. I suggested that two sales like
that might have some luck involved in them, but I was unwilling to
believe that was the sole reason for his success. Finally he came up
with the notion that he was becoming more strategic. I wanted to know
what he meant by that, but again, he wasn’t certain.
Educator/consultant that I am, I asked him to think through the
entire client development processes, and the strategic changes he’d
made. I thought they might be valuable to him, and I knew that the
information would be valuable to him and the firm in the future.
He promised to think more seriously (debrief them), and I promised to
get back to him in a couple weeks. My client has a lot of smarts, so
when he puts his brain in gear, we’ll get some good stuff–useful for
My point: You can learn as much, even more useful stuff, from your
successes as from your failures. That’s the most basic method for
developing personal expertise.