If you are a leader, what are you going to do?
When there is an obstacle ?
Your organization’s employees can be excited about your mission, vision, and values, but if they are not enabled to do the job, that excitement will lead to frustration rather than exceptional experiences.
How do you respond when there is an obstacle to performance?
In addition to being engaged and enabled, employees need to work in an environment where they can create positive experiences and have an impact on the service experience improvement process.
Are you doing this?
Employees who are not just engaged, but also energized and enabled, produce far greater financial benefits than employees who are simply engaged
Employee engagement is about sustaining and enhancing the organizational culture. Your culture is nothing more than the cumulative effect of stories being shared internally by your employees.
If you want to change your culture, you have to change your stories. To change your stories, you have to change your employee experiences.
When your organization creates the internal conditions that enable people to excel at their jobs and serve customers exceptionally, this will drive high levels of employee engagement while simultaneously energizing the employees.
It does not get much better than that, don’t you think?