What to look for in a R&R vendor?
If you’ve read part 1 and part 2 of our latest blog posts you now know why companies are moving to centralized Recognition and Reward Programs and how to determine if your company is ready to modernize its program. Now…if your company is poised for change, how do you make sure you’ve picked the right vendor?
Here are 6 criteria to consider
Look for vendors with rewards that reflect the sociodemographic make-up of your workforce. You want a vendor with many reward choices, both symbolic that will be personally valued and popular brand name items for the lifestyle-oriented.
2. User Experience
Make sure the vendor understands the industry you are in. What’s considered a good user experience for a retail environment is different from what’s needed in a high-tech company. The vendor should also understand that even within a company there are different roles and the system should be designed to motivate and accommodate ALL employees.
3. Ease of Integration
How will the vendor integrate your HRIS or employee data? Can they work with the data in the format you prefer OR do you have to spend a lot of time manipulating to meet their requirements? The administrative tasks required by you upfront and ongoing should be discussed.
4. Post Implementation Support
Will the vendor be responsive after your program rolls out? Ask for client references from others in your industry or those with similar demographics, programs, etc.
Consider how the vendor will keep your program exciting from one month to the next, knowing that sustaining interest and participation is critical to realize your ROI and make an impact on your culture.
Think about how much time you and your staff have to devote to maintaining an R&R program. If you are short-staffed, you will want your vendor to take a more pro-active role in maintaining the program.
Are vendors asking the right questions… how do individual departments in your organization currently handle recognition and related rewards? What’s working? What’s not working?
Are vendors making recommendations that are in your best interest? Things like:
- advising you to set financial controls, limits and maximums on your rewards
- setting the number of times the same person can be rewarded in a given period before flagged
- setting approvals for rewards over a certain amount
Do the vendors offer suggestions to encourage adoption. A best practice is to enlist a business leader and his/her organization as a pilot group, revise program based on feedback, and then promote the positive results throughout the organization.
6. Cookie cutter or tailored solution?
Are you looking for a program in a box OR a solution that can be tailored and scaled to meet the needs of your workforce and budget?
Does the vendor allow for local practices and philosophies? In some cultures, money is not a viewed as a motivator, and public recognition may not be the cultural norm. If you work for a global organization, make sure your vendor is aware of different reward preferences and perceptions around public recognition.
I hope this summary of the Gartner report provides a helpful roadmap as you embark on introducing new tools to cultivate a workforce that loves coming to work.
Lori is VP Marketing for CSI International. Prior to CSI she worked at Mercer Human Resource Consulting and Youthography, a youth market research agency. Connect with Lori on LinkedIN to talk about how to motivate and bring out the best in your team.