What Does Every Most Admired Global Company Have In Common?

I have traveled almost 4 million miles working with organizations and their leaders, helping them create cultures that produce exceptional employee and customer experiences.

We have done implementations in over 50 countries and 15 languages.

The one thing each and every one of these most admired companies shares in common is they provide skills that make their associates more marketable.

Each and every one of these global most admired companies are known for providing “life skills.”

These most admired and most effective corporations know that the best type of learning requires repetition and reinforcement versus fire hose doses.

Here are the mistakes that the un-admired and ineffective corporations make around delivering learning to their associates:

A

  • The un-admired try to give learners as much as they can, as fast as they can. I describe this as being analogous to drinking through a fire hose.

B

  • The un-admired do a poor job of converting their instructor led content to an e-learning or mobile learning environment.

D

  • Almost no one, unless it is mandatory, will watch a boring e-learning module with a talking head for 40, 50, 60 minutes or more. Especially if this content is subtitled or voiced over. It is not because the content isn’t good or helpful. It is because it is delivered in a way that is guaranteed NOT to produce a sustainable change or result.

C

  • Too much time, energy and effort is spent on designing and delivering the learning and not enough time is spent on following up, reinforcing and implementing the learning

So how is it that CSI International’s learning clients have produced billions upon billions of correlated learning Return On Investment?

The key to the layered learning process is that it links the associate’s development to support and involvement with their direct supervisor.

Each suite is developed to create repetition, follow up and reinforcement as well as accountability, tracking and measurement.

What participants around the world tell us about their learning is that they appreciate the succinctness of each module and the fact they get a chance to practice, drill and rehearse in a safe learning environment.

CSI’s layered learning model is ideal for any organization that finds it challenging to take employees off the job for large chunks of time.

What this means to your global learner is that they are only required to invest 15 – 20 minutes weekly to become more marketable themselves, and more valuable to your company.

One of the coolest things that our global learners report back is that the layered learning process delivers a whole new set of competencies in their toolkit, virtually seamlessly.

Another important element that learners from around the world report is that their learning suite enabled them to produce massive change without it feeling cumbersome, burdensome, or like drinking through a fire hose.

What leaders from those same admired companies told us is that they value being involved in the development process with their team.

Those same leaders also rave about having the ability and insight through the action planning process to coach, support and provide developmental feedback to their team members.

What every person around the world appreciates is that we are truly global.

What this means is that every word in their layered learning suite is spoken in their native language delivered with cultural sensitivity and relevance.

Thankfully we deliver learning with no voice overs or cheesy subtitles.

CSI International’s layered learning process has solved challenges as complex as creating global customer centricity, employee enablement, customer loyalty, improved sales effectiveness and leadership on every continent around the globe (except Antarctica).

At first, most executives are skeptical about layered learning, later they then become amazed at the simple elegance and the powerful results produced by layering in competencies over time.

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