What are Your Customers Expecting from you via Social Media?

Social Media ExpectationsCustomers expect the representative to be courteous and helpful when they walk up to a customer service desk in a retail store. Customers expect someone to answer and help them with their problem when they call a customer support hotline.  Customers expect a timely response when they send an email to a company asking for help.  As a company, you know about these expectations.  You put in place policies and train your employees to meet or exceed these expectations.  You know how important these interactions are for protecting your brand image and ensuring customer loyalty.

Customers expect a response within … Continue Reading…

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