- Hyatt Regency Dallas, Texas – Tuesday, May 4 11:30 AM to 12:45 PM
- Alan Porter – Principal, 4Js Group LLC (Moderator)
- Anne Gentle – Principal, Just Write Click and OASIS DITA Technical Committee
- Brenda Huettner – President, P-N Designs, and Communication Vagabond
- Stewart Mader – Director of Enterprise Client Services, Social Media Group and Editor, Future Changes
This session uses a question/answer discussion format to review how web technologies, such as RSS Feeds, Feedburner, mashups, and YouTube/video content, are making user assistance more dynamic and less static. The panelists will share their experiences with these technologies and how they see user assistance delivery changing.