Watch Out For The “Presenting” Problem

How many workplace issues are introduced to you as, “We’ve got a communication problem?””Communication” Doesn’t CommunicateCommunication is a catch-all phrase. It’s  generic, socially acceptable, and really just sends the signal that someone wants to start a conversation. But it probably won’t end up being about communication.Psychologists and counselors refer to these kinds of introductory pronouncements as “presenting” problems.” They’re  a call for help when someone doesn’t know what to do or may not even be aware of the real issue.  Unless you know the genuine issue, you can spend a lot of time creating an elegant solution for the wrong problem.In organizations, communication is the #1 presenting problem.The next time someone lays a communication issue on you, follow through with:”That sounds interesting. Help me out. Describe specifically what you see happening and why it’s a problem.”You may discover that the Marketing group refused to follow guidelines from Research and ended up slightly misrepresenting a product.You don’t yet know the cause. But you do know the real situation and where to focus your energy.How many presenting problems can you uncover today?If this was helpul, you might also learn from: Use The Right Words At Work
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Steve has designed and delivered leadership and communication programs for some of the world's largest organizations, and has more than 30 years in training, development, and high-level executive coaching. His Roesler Group has created and delivered leadership and talent development internationally for corporations such as Pfizer, Minerals Technologies, Johnson & Johnson, NordCarb Oy Ab, and Specialty Minerals--Europe. Steve is currently involved in the latest update of his Presenting With Impact program, a cross-cultural presentations workshop that has been delivered on five continents to more than 1,000 participants representing nearly 60 nationalities.

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Watch Out For The “Presenting” Problem

How many workplace issues are introduced to you as, “We’ve got a communication problem?”

“Communication” Doesn’t Communicate

Communication is a catch-all phrase. It’s  generic, socially acceptable, and really just sends the signal that someone wants to start a conversation. But it probably won’t end up being about communication.

Psychologists and counselors refer to these kinds of introductory pronouncements as “presenting” problems.” They’re  a call for help when someone doesn’t know what to do or may not even be aware of the real issue.


Communicaion_breakdowniStock_XSmall  
Unless you know the genuine issue, you can spend a lot of time creating an elegant solution for the wrong problem.

In organizations, communication is the #1 presenting problem.

The next time someone lays a communication issue on you, follow through with:

“That sounds interesting. Help me out. Describe specifically what you see happening and why it’s a problem.”

You may discover that the Marketing group refused to follow guidelines from Research and ended up slightly misrepresenting a product.

You don’t yet know the cause. But you do know the real situation and where to focus your energy.

How many presenting problems can you uncover today?

If this was helpul, you might also learn from: Use The Right Words At Work


Link to original post

Steve has designed and delivered leadership and communication programs for some of the world's largest organizations, and has more than 30 years in training, development, and high-level executive coaching. His Roesler Group has created and delivered leadership and talent development internationally for corporations such as Pfizer, Minerals Technologies, Johnson & Johnson, NordCarb Oy Ab, and Specialty Minerals--Europe. Steve is currently involved in the latest update of his Presenting With Impact program, a cross-cultural presentations workshop that has been delivered on five continents to more than 1,000 participants representing nearly 60 nationalities.

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