Recruiting managers responsible for hiring frontline service, support, and sales employees consistently face challenges hiring the right people. As a recruiting leader responsible for frontline job hiring, how do you make sure that you are hiring the right people into your organization? Drawing from our eBook – 7 Steps to Better Frontline Service, Sales, and Support Hiring, we discuss each of these seven steps separately. In our first post, we discussed the importance of understanding the desired business outcomes. In our second post, we discuss the importance of linking employee performance to your desired business outcomes. Now, we discuss the importance of carefully defining the job.