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Leading from the Front Line: Learn How to Create Exceptional Customer Experiences.

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Two Key Elements of Employee Engagement

The reason I think employee engagement is so important is that it is the only way to consistently create great experiences for your external customers.

I have found that employees become most engaged when they are put in a position to win when it comes to serving a guest or internal customer.

If you are a leader and you want your work group to act in the best interest of the organization and its customers, then it is important to align those interests with what your employees most want and value.

What we have learned is that all employees want the truth from senior leaders, and skills that will help them serve customers and become more marketable personally.

I guarantee that if you focus on these two keys your results will be awesome!


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A couple of years ago a global survey was done with close to 90,000 employees in mid-size and large organizations. The research uncovered two elements that have a particularly strong influence on employee engagement.


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