Check out the new book by one of our favorite authors Peter Psichogios

Leading from the Front Line: Learn How to Create Exceptional Customer Experiences.

Click here to learn more about Peter's new book!

To Create a Culture of Engagement, Leaders Need to Treat Mistakes as Learning Opportunities

If you think about it, the individual who doesn’t make any mistakes is unlikely to make anything at all. Thomas Edison said, “Of the 200 light bulbs that didn’t work, every failure told me something that I was able to incorporate into the next attempt.” Samuel Beckett said, “Fail, fail again. Fail better.” Albert Einstein […]

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