Tips For Managing A Digital Marketing Agency

Digital marketing is an industry which has become crucial for businesses of all sizes and in all industries in today’s internet-driven age; therefore, it is easy to see why so many entrepreneurial-minded individuals are starting their own marketing companies. Much like with any type of business, there are various challenges to running a successful marketing company along with a few unique obstacles too.

Digital marketing is a highly competitive industry, so it can be challenging to find success and stand out from the crowd, but with great leadership and knowing how the industry works, you should be able to find success. Read on to discover a few tips which should help.

Offer a Range of Services

Digital marketing is a very big industry with many different areas. Therefore, it is helpful if you are able to offer a range of services to cast a wide net and appeal to businesses of all sizes and in a range of industries. In addition to the various digital marketing practices, you may also want to consider providing a web design service and a social media management service so that you can provide a complete online package for your clients.

Develop Your Soft Skills

Soft skills are important no matter what industry you are in, but in an area which is all about promotion and engaging with people, you need to make sure that you possess excellent soft skills which help with all areas of the business. Some people seem to naturally possess many of these skills, but it is possible to learn with research, courses, and of course, a lot of practice.

Take Your Time with Recruitment

Having the right staff in place is critical to your success. It is important that you take your time to find people that not only have the right skills, but that will also be a good fit for your company culture. You should never rush filling a vacancy as there is a good chance that you will soon be back at the recruitment stage again. This needs to be avoided as it can be lengthy and expensive.

Look After Your Team

You must also make sure that you look after your team in order to create a team-based mentality, improve productivity and avoid high staff turnover. A few basic tips for looking after your team include:

  • Positive feedback
  • Competitive salary
  • Flexible working
  • Comfortable work environment
  • Incentives
  • Regular social events
  • Career progression opportunities

Use Outsourcing

While you will certainly want to have a team of skilled and hardworking in-house employees, you will also find there is a lot of your daily operation that you could outsource. This is smart because it is cost-effective, plus, it allows you to maximize your capacity while reducing the workload for your staff. A few areas that you could outsource include:

  • Content writing
  • Accounts
  • HR
  • IT

Use an SEO Reseller

Similarly, you might find that it is useful to use an SEO reseller like which involves an experienced SEO specialist to handle this aspect of the operation for you — but under your brand name. This means you do not have to worry about this very important but highly time-consuming and complex digital marketing technique to reduce your workload while still providing a high-quality service to your clients. This allows you to focus on other areas of the business so it is a win-win situation for all.

Use Your Expertise to Improve Your Own Visibility Online

Of course, even a professional agency will need to use digital marketing to increase its visibility online and this is a good way to show your expertise. As mentioned, digital marketing is a very competitive industry, so you need to use these skills to create a strong online presence which will direct more traffic to your site, increase brand awareness and help improve your brand reputation.

Use Traditional Marketing

While you will certainly need to increase your visibility online, you should also use traditional marketing to attract businesses in the local community. This will involve networking and showing your face in the community, whether this is attending local events, hosting your own events, forming alliances with local businesses, raising money for charity or anything else which will help raise your profile and help you to make connections in the local area.

Obtain Client Testimonials

It is important to develop a positive reputation in order to attract clients to your business, but this is a challenging and ongoing process. The most effective way to improve your brand reputation is through obtaining client testimonials and then placing these on highly visible spaces online. People often look for reviews and testimonials straight away when making any kind of decision between businesses, so this will be critical for success.

Keep Clients Engaged

If you want to retain clients as well as benefit from their testimonials and word-of-mouth marketing, it is very important that you keep them happy and engaged. Results are obviously the best way to do this, but it is also helpful to keep them updated with reports and to touch base regularly so that you can build strong relationships and show your expertise and value.

Analyze The Competition

As with any type of business, it is always a smart idea to keep a close eye on the competition so you should identify other digital marketing agencies in your area and learn everything that you can about them. Identifying strengths and weaknesses could help you to capitalize, stand out from the crowd and find a gap in the market so there is a lot that can be gleaned from regularly analyzing the competition.

Hopefully, these tips will help you to improve your management of your digital marketing agency and take the business forward to the next level. This is a flourishing industry, but it is also one which is competitive and challenging. Therefore, you need to know how to manage a business in this industry if you are to succeed.


Tanveer Naseer is an award-winning and internationally-acclaimed leadership writer and keynote speaker. He is also the Principal and Founder of Tanveer Naseer Leadership, a leadership coaching firm that works with executives and managers to help them develop practical leadership and team-building competencies to guide organizational growth and development. Tanveer’s writings and insights on leadership and workplace interactions have been featured in a number of prominent media and organization publications, including Forbes, Fast Company, Inc Magazine, Canada’s national newspaper “The Globe and Mail”, The Economist Executive Education Navigator, and the Ritz-Carlton Leadership Center.

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