Some tasks are rule-based – they are carried out in accordance with clearly laid-down policies and procedures. But nearly all jobs also require the incumbent to make judgements in highly variable situations. These tasks are principle-based; they rely on the employee’s ability to make sense of the myriad of cause and effect relationships that impact on them in their work.
It is rarely effective to convey principles through exposition or instruction. You will not be nicer to customers, stop eating chocolate or finish your meetings on time just because someone else tells you these things are important. You need to discover the big ideas for yourself, either through hard experience or through a learning activity that has been designed specially to encourage those ‘aha’ moments.
Next: Keep a balance between the synchronous and asynchronous
Link to original post