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Tips for blends 3: Focus on performance, not knowledge

Schools and colleges exist primarily to foster learning. Employers are only interested in learning to the extent that it influences performance.  Employers invest in learning interventions because they believe these will positively impact on their key performance indicators, but they have lots of other ways to spend their money and need reassurance that they are getting a good return.

So, focus in on business needs and what employees need to be doing differently or better if these needs are to be met. Then ask yourself what employees absolutely must know if they are to do the things that the business needs. This focus will ensure you don’t overload employees with information they don’t need and that, instead, you provide lots of opportunities for them to practise and build confidence.

Next: Don’t overdo the self-study
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