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Timely and Specific Recognition

The following story illustrates the importance of both timely and specific recognition. The setting for the story is a family living together in a house with a husband, a wife, two daughters and a young son. The house was experiencing a customer service issue as it related to the use of the bathroom. The issue was the two daughters were complaining to the wife, who was bringing it to the husband’s attention that the young boy would not put the toilet seat down.


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