I’ve been thinking about what are the core elements involved in making an organization successful, and it’s beginning to sort out in a new way for me. And I wanted to run it by you and see what you thought.
The first elements to me are the holy trinity of the performance ecosystem:
- Formal Learning
- Performance Support
- Social learning
There are several things to notice here. For one, self-created performance support tools also fall under performance support. However, performance support tools created by others, and not by L&D, fall under social (yes, I’m still coming to grips with the whole informal/social distinction, shameful ain’t it!). And, social learning is the Big L version of learning, including problem-solving, research, innovation, the things that fall out from cooperation and collaboration.
Now, underpinning this trilogy is another trilogy, those factors that provide a foundation. Here I’m talking about:
Strategy is systematically aligning what the L&D group is doing with the business needs, measuring what’s happening, and providing a growth path. However, strategy will get eaten by culture unless you specifically address and develop a culture where innovation can happen. And underpinning this is a technology infrastructure that complements the way we work best. This include mobile.
So, does this make sense?