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Leading from the Front Line: Learn How to Create Exceptional Customer Experiences.

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The Way Out Is Forward. You Need A Direction!

The way forward isn't clear?

I’m keeping this post very short.  It is one of the most powerful lessons I’ve ever learned, and I rely on it each day to bring order out of chaos, turn conflict into cooperation, and have breakfast.   The way out is forward, and that’s why you need a direction.

Think about this:  The first question a doctor is taught to ask a patient is, “What is your chief complaint?” or “What’s wrong?”

Interestingly, everyone has the answer to that kind of question.  Everybody knows what they don’t want, including you. Complaining is easy.  But when you’re unhappy and stuck, I can tell you what your problem is.  The problem is…

Words To Live By:  If all you know is what you don’t want, you will get more of it.

Your comments and feedback are welcome below!

Rick

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