What is the upside of spontaneous recognition?
Spontaneous recognition releases the neurotransmitter dopamine in several parts of the brain.
Now that is a cool upside!
The key to creating aligned employee recognition is to ensure that the recognition and rewards are supporting core customer and business outcomes.
The late, great, Peter Drucker suggested companies focus on the answers to these three key questions:
- What is our business?
- Who is our customer?
- What does the customer consider value?
To maximize the upside, all rewards and recognition should be aligned around key metrics that support what the customer considers value.
When rewards, recognition and employee engagement are centered on the customer’s experience it is a win-win-win.
Our own CSI research shows the thing employees most want and desire is to feel supported and involved. That starts with their personal relationship with you, their direct supervisor.
Check out the info graph to get the dope on spontaneous recognition!