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The Power of Expectations

Customer Service Expectations Expectations drive businesses around the world.  Customers go to a business with a need or a problem, expecting a solution.  Businesses develop a new product or service with the expectation of earning a profit.  Over time, your customers develop expectations about your products or services.

Also, there is a set of expectations inside your business – maintained by your managers and employees.  Each employee has a specific set of goals and tasks that their manager expects them to accomplish.  Your employees will be the most productive when managers understand and act upon the expectations their employees have of the support … Continue Reading…

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