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The Importance of Transparent Customer Service

Customer ServiceCustomer service has taken many twists and turns throughout the years.  Competition is fierce, and the battle for customers is strong.  When a company slips up, and has an unsatisfied customer on their hands, competitors eagerly wait for the other shoe to drop so that they can claim them for their own.  Because of this, many businesses are afraid to show all their cards to their customers because of the fear of admitting a mistake that would drive customers into someone else’s open arms.  But this strategy doesn’t always work, as it can leave customers frustrated by not receiving any … Continue Reading…

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