So it’s not true that we shouldn’t do once a year engagement surveys and that we “pretend that we’d found anything useful”. Ongoing digital analysis of exhaust data is an increasingly useful source of data, but the value of an annual engagement survey hasn’t gone away. I also think that doing a functional analysis of this survey data is still the most appropriate form of analysis in most organisations. People may work on additional teams but their most important role and therefore main basis for engagement will still often come from the function. Of course, if the organisation is mainly organised by horizontal teams, then we should slice the organisation horizontally instead.
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