customer service

You Are Unique And So Are Your Customers

Every customer that you serve, or that your organization serves, has unique expectations and desires about their interactions and experiences… more →

Friday, I wrote about personalization and how every thing can and is being personalized and customized. The question is, what… more →

I can’t wait for Apple to announce their new products. Their new products and services will enable us with even… more →

Increasingly, every customer is going to want more personalization, more speed, more authenticity and less hassles from anybody that they… more →

Think about what you want as a customer. Do you want to go to the front of the line? Or… more →

So me, my business colleague and another abused Air Canada passenger are waiting in baggage claim as every other passenger… more →