Focus On Results That Your Customers Value
I do not care what type of business or industry you and your organization are in–if you want to be… more
customer service
New Building, New Equipment – Same “Old” Customer Service
Business culture is the accepted or perceived way things are done in an organization. It’s the behavioral blueprint that ultimately… more
A Lot of People, Teams and Companies Make This Mistake!
Although the principle is noble in customer service when trying to create a personalized, authentic, hassle-free experience, the golden rule… more
Who is the Customer?
Wikimedia Commons, Public Domain Many organizations place exceptional customer service at the heart of their mission. Sometimes, this focus on… more
Excellence Now. Excellence Always!
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Personalization Rules
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Be Authentic
Pure authenticity is the exact opposite of fake. Do you want to deal with someone who is fake? Do you… more
How Do You Impact Experience, Loyalty and Brand?
You and everyone else in your company have a direct impact on the customer’s experience. You and everyone else in… more
How To Crush The Competition
Slow sucks. Always. Fast is best. Rigid is horrific. Flexible is terrific! Mean people suck. Fake and phony is worse… more