customer service

TLS Continuum Part 45: TLS Continuum What is that?

I got into a discussion in the past days over the use of acronyms. The comment was passed that nobody… more →

Change is hard, and we understand that. It is never easy but at times there is no recourse. Those of… more →

I am currently in the process of reading Michael Rother’s Toyota Kata, which brings up some interesting points regarding process… more →

In Part 13 of the TLS Continuum Blog series we talked about the necessity of getting out of the corner… more →

If you take a minute and think about it, I bet you will agree with the following. “Unfortunately, over time,… more →

For many businesses around the world, there used to be a time when their competitor was across the street, around… more →

The saying of “going the extra mile” goes back to the early Roman days. As I understand it, the law… more →

If you think about it, it is totally logical. Service is an inside out proposition. I’ve said for years, if… more →