TLS Continuum Part 70: Its the Process not the end result
Think about your organization carefully and what do you see? Whether you are a manufacturing operation or a service organization… more
Think about your organization carefully and what do you see? Whether you are a manufacturing operation or a service organization… more
A couple of weeks ago I posed in the weekly blog whether you are transactional or transformation based. While I… more
I had the opportunity last week to attend the monthly meeting of my local chapter of the Society for Human… more
If you watch the media and social postings there a lot of comments about why process improvement efforts fail. The… more
In the early 1960s one of my esteemed mentors recommended Viktor Frankl’s magnificent little book (160 pages), Man’s Search for… more
I kid you not. That’s the actual title of research reported in the Journal of Management Studies. One of the… more
It was a classic case of misunderstanding. But since more than 50% of all messages are loaded with misunderstanding, it… more
Identifying African behavior as stereotypical is dangerous stuff. I’ve learned from experience to issue caveats about most any racial or… more
Communication is everything. When everyone works in the same building, it’s easy to communicate – so easy that you might… more