Study Reveals Key Findings to Increase the Effectiveness of Recognition Programs that Motivate Hospital Employees
The study, Recognizing And Rewarding Hospital Employees found that employee recognition and reward programs vary widely from hospital to hospital and even between departments within individual hospitals. An opportunity surfaced to address ‘homegrown’ programs, uneven participation, difficulty tracking and comparing program results, and the inability to link those results to other organizational performance indicators.
A surprising fact from the study was the opportunity to expand the use of technology that supports recognition and reward programs. Only a few of the hospitals interviewed – which ranged in size, specialty and location – contracted with an outside vendor to provide a technology platform that enables spot nominations, management of programs, daily recognition award tools as well as tracking measurement and reporting.
Recognizing And Rewarding Hospital Employees hones in on key opportunities available in motivation strategies and makes important recommendations on how hospital leaders can utilize a unified motivational program. The results of this study are discussed in the white paper available for download at http://www.sodexomotivation.com/landing/health_care.
Employee surveys, patient satisfaction scores and turn-over rates (while important measures in their own rights) do not offer direct validation of the effectiveness of incentives and reward programs because of the many additional factors that can influence these results.
The research offers clear suggestions how hospitals can improve their recognition programs by:
- streamlining piecemeal programs while preserving the ability to adjust programs,
- leveraging proven, robust and cost effective technology solutions,
- recognizing employees in the ways that they wish to be acknowledged to maximize impact
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