Ryan Tate reports that during a meeting with New York Times staffers, Steve Jobs explained that after launching any new product, he receives hate mail:
At one juncture in the meeting, we hear, he took a detour, telling assembled newspaper staff that he gets tons of hate mail from people whenever he launches a new product — people who have never even used it, including angry Apple “fans.” Jobs reportedly described the mail as “really nasty stuff… [things] like ‘Fuck you and your family.’”
Writing to a senior executive is understandable if you’re having trouble resolving a problem with a product you bought, and have exhausted the normal support avenues. But hate mail? There’s no reason for that.