For progress to be measured and accurately judged amongst teams and managerial-leaders. A standard that is known, shared, agreed-upon and teachable must be established. Contact Mike and we will create this standard and develop metrics, coaching and feedback to make you teams and leaders better. Resulting in increased profit, effectiveness plus people who love the work they do.
The learning process goes through 3 phases
- Rote Copying
- Surface Understanding
- Personal Mastery
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Standardization is the first step to innovation
Without the standard of a Rote-Copying method then Surface Understanding to Personal Mastery, innovation cannot take place. Because we have no standard to measure against and move forward and backwards. The lack of a standard to create small-wins and lead us through rapid PDCA cycles.
Friction is needed for mastery.
The solution is knowing that these 3 phases exist and purposely developing managers through a standardized process, the same way you would teach someone how to use a new machine for the 1st time.
Delegation as an example.
The managers manager (who is accountable for the output of the manager) teaches the manager a step by step method of how to delegate and follow-up on delegation of tasks a shared standard. The manager copies this method step-by-step with the coaching of their manager.
Once the manager has the basics, they delegate again following the steps. They may vary slightly off the steps using their own words and interpretation BUT they are still following the standardized system that was established by their manager. By following the standardized process the manager can receive coaching and feedback about their effectiveness in delegating tasks.
Now comes to possible variations only once understanding, coaching and feedback plus metrics and solutions are found and transferred into skilled-knowledge. The manager may find that the order of the standardized steps are cumbersome and she can now change them to better achieve the objectives. This still happens with coaching and feedback from their manager. NOW the manager can evaluate effectiveness in a different category, because the time was taken to move beyond Rote and Surface Understanding.
Now Your Turn;
How might we standardize management practices within organizations? What benefits would this have on inter and intra departmental collaboration? If all managers and staff use the same standardized method, what would be the effects on teamwork?
michael cardus is create-learning