The rise of precarious work, including part-time and temporary work, across the U.S. and Canada has been a point of concern in recent years for both employees and employers.
When left unchecked it can have negative effects on employees such as mental health issues and feelings of insecurity, and financial stress. For employers, some resulting implications can include unengaged talent, high employee turnover, and loss of productivity. And what this often translates into is an unsatisfying experience for the customers that these workers serve every day.
So, what is the solution?
In his new book Leading From The Front Line, Peter Psichogios, President of CSI International, posits that all workers today are ‘part time’ because the new work order for employees is to move from company to company to collect a portfolio of skills.
He says that this part-time workforce does offer unique challenges, but also unique opportunities for leaders — and aspiring leaders — to develop and motivate their talent.
It is critical for employers to enable their talent whether they are with them for a couple hours a week, a couple years or their entire career.
When your talent is enabled will skills and competencies they will become more energized and engaged, and are better able to provide friendly, personalized, hassle-free experiences for your customers, which makes them stay longer, buy more and refer others.
More simply said, exceptional experiences start from the inside out.
Although precarious work has become the new norm, it is essential to invest in developing and motivating your ‘part-time’ talent in order to have a thriving workforce and to create ongoing customer loyalty.