Social Media Service and Food Challenge

At 9:15 today I was starting to get annoyed at the vending machine on the train – as it would not accept my card as a payment method. The machine does accept cards, but it would not work. So I started to get a little curious about customer service in social media. I complained on facebook…

Can I get served please?

Hello? I am hungry – the machine is broken? (“We will fix the machine another day”) – But I am still hungry…

NSB – The Norwegian Train Company
They replied fast to my online frustration to the defective vending machine. And posted a quick follow up asking what train I am on. (Guess it would be more impressive if they could check their systems – as I log in to purchase my tickets) Anyhow, it is a quick response stating that they will check the vending machine. But I as the customer am still hungry. They will solve the machine, but not the customer being hungry? When will they fix the machine? Today or later next week?  – The intention of the service is good, I like the quick reply – but killer service would be if the conductor showed up with a pizza slice and a soda. That would knock my socks off.

Social Media getting Food Challenge.
So I realize that Peppes Pizza have a restaurant in Lillehammer where I will change trains. I will be there for about 10 minutes. Will a “I am hungry”-post on their facebook wall get attention in time? Will I get a pizza delivered to the train station – requesting the pizza from facebook?

NSB is quick on facebook…
I got a reply stating that the malfunctioning vending machine is reported. Hopefully it will work the next time I travel by train. Well good! That problem is solved. The customer is still hungry… :)

I think this is super fun. Updates will follow.


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