When it comes to service, regardless if you are serving those in your work group or creating exceptional experiences for an external customer, the question is; are you in the game or watching from the sidelines?
I am sure all of you have a favorite sport that you like to watch. As a spectator, we all know we really cannot control the outcome from our seat or couch.
The same is true for service, it simply does not matter if you are a leader, a heart of the house support member, or a customer facing associate.
You must get in the game if you want to make a positive impact.
Service and creating exceptional experiences is not a spectator sport!!!
You will be amazed when you implement these seven simple suggestions. I guarantee your experiences and the service you create will be simply exceptional.
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