If you think about it, it is totally logical.
Service is an inside out proposition.
I’ve said for years, if you want to see what an organization’s leadership is like, all you have to do is observe the front line service interactions.
Conversely, you can observe leaders and also predict what the service interactions are going to look and feel like.
Let’s face it.
If you work for a jerk who doesn’t develop you, cites policies and procedures and you have to go over hurdles and obstacles to serve a customer, it is pretty much going to be a lousy and inconsistent service experience.
Alternatively, if you work for an awesome leader who is focused on developing you and your skills so you can excel with a customer, you pretty much know the experiences are going to be consistently awesome.
Fore more common sense, please click here to view the graphic below: