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Sell Your Brand, not the Product

Customer Service“If it’s the WRONG information you want, you can call your friendly (Major Retail Store) and get just that!! The manager of 6 years, could not care less that I was told an item was available and when I came to the store, it was not there. Could not care less!!! HORRIBLE business practices and customer service!”  

The preceding statement is an actual online review of a major retail store. This reviewer is clearly outraged at how they were treated by the customer service representative and manager at a particular location. They never mention what item it was that they … Continue Reading…

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