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Rock Star Recognition!

Rock Star Recognition!

As a leader, if you buy into the concept that developing internal customer relationships is important in driving top and bottom line results, then I’d like to have you think about this.

If you truly want to create a work group, team division or organization, that produces world-class results, you have two primary roles:

1) Treat your employees like rock stars!

2) Remove obstacles to high performance.

Before you say, “you’re crazy, why should I treat my employees like rock stars?” I’d like you to suspend your judgment for a moment and think about this.

Most organizations spend an extensive amount of time, energy and financial resources to recruit and hire the most talented candidates. Your job as a leader is to develop your employees’ talent and, yes, treat them like stars.

Rock Star Recognition

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Are your employees rock stars?

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I have been writing recently about how I think leaders need to treat their employees as customers, and that all employees need to enhance their internal customer relationships.

As I have stressed, I am not suggesting we forget the customers who pay the bills, but I am saying, and I am suggesting, that the key to both personal and organizational success is the development of your internal customers.

As a leader, if you buy into the concept of internal service cooperation and that developing internal customer relationships is important in driving customer loyalty and top and bottom line results, then I’d like to have you think about this.

If you truly want to create a work group, team, division or organization, that produces world-class results, you have two primary roles:

1) Treat your employees like celebrities.
2) Remove obstacles to high performance.

Before you say, “your crazy, why should I treat my employees like celebrities?” I’d like you to suspend your judgment for a moment and think about this.

Most organizations spend an extensive amount of time, energy and financial resources to recruit and hire the most talented candidates. Your job as a leader is to develop your employees’ talent and, yes, treat them like celebrities.

We have all seen the way a celebrity gets treated when they enter a place of business, whether it be a restaurant, a store, or boarding an airplane.

Think about the experience that is created for them.

Everyone is happy to see them.
Everyone knows their name.
They all get exceptional service and everyone around them works as a team to serve them.

Now imagine if you were treated like a celebrity at work. How would you feel about that experience?

Or, better yet, how do you think your employees would feel if, as their leader, you treated them like celebrities?

Think about how much personal information people know about a celebrity they are interested in. Most people know where they live, what college they went to, who they are married to, how many kids they have and what their kids names are.

Now, let’s turn it around. Do you know any of the above information about your employees?

If you get to know your people beyond the job they do, you are supportive and involved in removing obstacles to serving the customer and recognize them like rock stars, I guarantee you will produce significant and sustainable results.

I challenge you to give it a try.

P.S. Once you treat your employees like celebrities, their job is to treat every customer like one as well!

 

Peter Psichogios is the President of CSI International Performance Group whose mission is to help companies create engaging employee and customer experiences.Prior to joining CSI International Peter Psichogios served as an executive member of one of the largest Instructional System Association companies in the world. In this capacity, he led all the front-end analysis and worked directly with Dr. Ken Blanchard, leading the large-scale E -Learning and employee engagement initiatives. Peter has been fortunate to work with the who’s who of the Fortune 500 and many of the world’s fastest growing companies, helping them deliver innovative learning, engagement and recognition solutions.

You can reach me at: 

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