Reviewing 70-20-10 at HCI Learning and Leadership Development conference


   One of the things I’ve suggested adding to my client’s learning strategy is the 70-20-10 approach. I use the form of this developed by Morgan McCall, Robert Eichinger and Michael Lombardo at CLC and popularised by Jay Cross, Charles Jennings and others in which 70% of development is provided through on-the-job experience, 20% through others including informal mentoring and coaching, and just 10% through traditional, formal training.



This version of the model was included in a slide presented by Robert Vulpis from Morgan Stanley at the HCI Learning and Leadership Development conference – the other recent partly virtual conference I’ve been reviewing:


There are also similar models which push the shift even further, for example at the HCI conference, Bob Cancalosi from GE Healthcare suggested these three amendments to the model:




There’s also this one shown by Carie Blum at the CLO Symposium:


Here social takes the top 70% (rather than the middle 20%) of learning.

Which ever model is used, I think it’s important that it is only ever seen as an indication or provocation of what a company should do  – and not as a rule! (or as an objective to be achieved).

(Slide presented by Joe Garcia from Home Depot at the HCI conference)


I guess David Forman from the HCI was making a similar point in emphasising the need to think about 70-20-10 as a portfolio rather than percentages:


Well, I did write that the model has been popularised – and I’m sure that after all of this repetition that attendees at the HCI conference (and now you, I guess) must surely be able to remember it!


More tomorrow…



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I graduated from Imperial College, London in 1987 and joined Andersen Consulting (now Accenture) as a systems development consultant. After ten years in IT, change and then HR consulting, I joined Ernst & Young as an HR Director, working firstly in the UK, and then, based in Moscow, covering the former USSR.More recently, I have worked as Head of HR Consulting for Penna and Director of Human Capital Consulting for Buck Consultants (the HR consultancy owned by ACS).


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