If a manager chooses to see the employees’ behavior as resistance, then their attempts to cooperate cannot be seen, since each view precludes the other; if a manager is looking for cooperative behavior, then they will be unable to see resistance.
Resistance Loop
Cooperation Loop
What do you think?
In what ways do you view resistance and cooperation? What techniques do you have that allow you to find cooperation when needed?
michael cardus is create-learning
