Check out the new book by one of our favorite authors Peter Psichogios

Leading from the Front Line: Learn How to Create Exceptional Customer Experiences.

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Quotes to Inspire Positive Change

A man approached JP Morgan, held up an envelope, and said, “Sir, in my hand I hold a guaranteed formula for success, which I will gladly sell you for $25,000.” “Sir,” JP Morgan replied, “I do not know what is in the envelope, however if you show me, and I like it, I give you my word as a gentleman that I will pay you what you ask.” The man agreed to the terms, and handed over the envelope. JP Morgan opened it, and extracted a single sheet of paper. He gave it one look, a mere glance, then handed the piece of paper back to the gent. And paid him the agreed-upon $25,000.

The Paper:

1. Every morning, write a list of the things that need to be done that day.

2. Do them.

“We have a ‘strategic’ plan. It’s called doing things.”
-Herb Kelleher, founder, Southwest Airlines

“It is not the strongest of the species that survives, nor the most intelligent, but the one most responsive to change.”
-Charles Darwin

“We may not be interested in chaos but chaos is interested in us.”
-Robert Cooper, The Breaking of Nations: Order and Chaos in the Twenty-first Century


“If you don’t like change, you’re going to like irrelevance even less.”

-General Eric Shinseki, retired Chief of Staff, U.S. Army

“You must be the change you wish to see in the world.”
-Gandhi

“We eat change for breakfast!”
-Harry Quadracci, founder, QuadGraphics

“If things seem under control, you’re just not going fast enough.”
-Mario Andretti

“You can’t behave in a calm, rational manner. You’ve got to be out there on the lunatic fringe.”
-Jack Welch, retired CEO, GE

Peter Psichogios is the President of CSI International Performance Group whose mission is to help companies create engaging employee and customer experiences.Prior to joining CSI International Peter Psichogios served as an executive member of one of the largest Instructional System Association companies in the world. In this capacity, he led all the front-end analysis and worked directly with Dr. Ken Blanchard, leading the large-scale E -Learning and employee engagement initiatives. Peter has been fortunate to work with the who’s who of the Fortune 500 and many of the world’s fastest growing companies, helping them deliver innovative learning, engagement and recognition solutions.

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