Asking for an example is a quick way to move through confused or ambiguous or defensive talk.
Here is an example:
We need Ted, the IT project coordinator, to return customer calls sooner.
Sooner than he is right now.
Can you give me an example of a customer call that Ted returned fast enough? and an example of a customer call Ted did not return fast enough?
We need to decrease the amount of time this team takes to make a decision.
How fast should the team make a decision?
Faster then they are right now.
Can you give me an example of when the team made a decision fast enough? and an example of when the team took too long to make a decision?
On to the inquiry:
Can you share an example?
This question pulls the speaker and team back into a shared reality. I have used this question many times on boards and teams I work with.
Please try it and let me know what works.
michael cardus is create-learning
image by Nina Matthews Photography