I think it is critically important that you and every other human being learn how to create and deliver Personalized Service Interactions.
I believe this is the only way to make you and your company recession proof.
If you want to learn how to create the interactions that every human being craves and be in a position to protect your customer from the competitor who wants to steal them this is the best way!
What I also know for certain is if you don’t personalize you will be commoditized!
Please take the drink off the napkin below and see the type of interactions you must create to prevent an app or robot from replacing you.