Performance Management is All About Trust

RatingGraphicBob was nervous about his upcoming annual performance assessment.  His manager traveled about 50 percent of the time, and hadn’t spent much time with Bob or at his desk in the home office in the past year.  The takeover scare a few months ago occupied everyone’s time, and when Bob’s manager was in town, he was behind closed doors in meetings with the executive team, trying to keep the wolves at bay.

Bob attempted to grab a few minutes to go over his past due performance assessment, but his manager responded with unanswered emails and “Not Now!” Blackberry texts.  A few weeks later at his assessment meeting, Bob was shocked his manager wrote that he was, “pushy, missed deadlines and had poor communications skills,” Bob trusted his manager would give him a fair assessment, and felt ambushed by the poor ratings and unfair performance statements. It didn’t have to have been this way.

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Performance Management is All About Trust

RatingGraphicBob was nervous about his upcoming annual performance assessment.  His manager traveled about 50 percent of the time, and hadn’t spent much time with Bob or at his desk in the home office in the past year.  The takeover scare a few months ago occupied everyone’s time, and when Bob’s manager was in town, he was behind closed doors in meetings with the executive team, trying to keep the wolves at bay.

Bob attempted to grab a few minutes to go over his past due performance assessment, but his manager responded with unanswered emails and “Not Now!” Blackberry texts.  A few weeks later at his assessment meeting, Bob was shocked his manager wrote that he was, “pushy, missed deadlines and had poor communications skills,” Bob trusted his manager would give him a fair assessment, and felt ambushed by the poor ratings and unfair performance statements. It didn’t have to have been this way.

Read more…

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