Check out the new book by one of our favorite authors Peter Psichogios

Leading from the Front Line: Learn How to Create Exceptional Customer Experiences.

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One Size DOES NOT Fit All With Millennials (and all other generations of talent).

Some of the great debates of the 21st century workplace are the differences between Millennials and other generations of workers in your organization. Many people argue that Millennials are a unique generation of workers who need to be “engaged” in order to be “happy” in their place of work.

Full discloser, I am a millennial worker and I’m calling B.S. on this presumption!

Millennials are no different from every other worker in every organization — one size does not fit all.   Workers from every generation want to be treated how they want to be treated. This means uniquely enabling each worker with personalized skills, competencies, rewards and recognition.

Some may argue that workers of the non-millennial generations tend to stay longer in their jobs, making them more ‘worth’ investing in. However, the new work economy is fast moving and ever changing, and even ‘loyal’ employees will jump ship if offered a better opportunity to learn and grow with an organization.

So, in order to retain the best talent for as long as you can, you need to continuously provide them will skills and competencies that make them more marketable, allowing them to feel energized and engaged to better serve your customers.

Your investment in your talent now — whether they are with you part-time, for a couple years, or their entire career — will return tenfold in your customer experience and customer loyalty.

When you enable your talent, they’re more likely to stay longer, and provide exceptional experiences for your customers, making them more loyal and more likely to refer others to your company.

I urge you to stop thinking about a generational divide of Millennials versus other workers, and start thinking about creating a one-size-fits-one experience for all of your talent.

If you want to read more about the new work economy and how, as a leader or aspiring leader, you can motivate and develop your ‘part-time’ talent, check out Peter Psichogios’ new book Leading From The Front Line: Learn How To Create Exceptional Experiences. It’s full of actionable principles that you can apply immediately in your workplace.


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One Size DOES NOT Fit All With Millennials (and all other generations of talent).
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Workers from every generation want to be treated how they want to be treated. This means uniquely enabling each worker with personalized skills, competencies, rewards and recognition.
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