Most Frontline Workers Getting Enough Training — but It’s the Wrong Kind 

Frontline employees have always been the backbone of businesses, and that is especially clear during the Covid-19 pandemic. But despite the crucial roles customer-facing employees have played during the crisis, many felt they did not get the training needed to do their jobs well. More specifically, it wasn’t so much that employees didn’t have enough training — it was that they didn’t have the right training to meet their needs. 

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