Meet Commitments. Build Trust. Say No.

Who do you trust?

Trust-me Probably those who you determine are reliable. So, those who don’t keep their promises quickly lose the trust of their friends and colleagues.

Before you commit to a new project or obligation, be sure you can fulfill it. If you really aren’t certain, then say so. It’s better to simply disappoint someone now than show up empty-handed on the day of your big promise. If, despite your best effort, you think you’ll miss a deadline or milestone, then contact the other person and explain what has happened. We’ve all been in similar situations and again: disappointment is a lot different than “I can’ trust you.”

5 Ways To Become Reliable

1. Before you agree to a new obligation, check that you have enough time–then keep your promise. 

2. Say “no” to demands that may stretch you past your capacity. This means being honest with yourself, about yourself, first.

3. Be honest and realistic about the scope of work and related deadlines.

4. Quickly alert people when you know there will be a delay.

5. Meet deadlines and create trust.


Speaking of reliablity: How about a reliable source for those of you who are thinking about a business start-up?

My online friend and serial entrepreneur, GL Hoffman, has written a small book called Startup: 100 Tips To Get Your Business Going. There are over 100 short paragraph answers in the book, such as:


 Should you jump in and save every sales situation?  Number 59.  This

answer makes you a leader.

2.  Do you have to know everything that’s

happening?  Number 39.

3.  What is the one thing that makes

people join  your new company? Number 38.

4.  Is having fun at

work over-rated?  Number 6.

5.  Why is firing someone at your

startup extra hard?  Number 7.

6.  Why do you have to be an

energy-creator?  Number 96.

7.  Why you don’t want your people

to worry like you are worrying.  Number 82.

8.  Why the “new

guy” could be doing more harm than good.  Number 66.

9.  Why

you shouldn’t trust those who say they can help you raise money.  Number


10. What is the biggest sign of a culture that is

developing badly?  Number 54.

11. Are your customers always

right in a startup?  Number 47.
12.  On the priority list for a

startup, where does SALES rank?  Number 30.
13.  What one

thing can you do to motivate yourself? Number 23.

How to get it?

Shoot me an email or leave a comment with your email address (it will be hidden but available to me) and I will send it along to GL. He’s doing it this way to keep the cost down ($9.95 + $2 shipping). Darned good deal from a guy who has started and sold a lifetime-worth of companies.

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Steve has designed and delivered leadership and communication programs for some of the world's largest organizations, and has more than 30 years in training, development, and high-level executive coaching. His Roesler Group has created and delivered leadership and talent development internationally for corporations such as Pfizer, Minerals Technologies, Johnson & Johnson, NordCarb Oy Ab, and Specialty Minerals--Europe. Steve is currently involved in the latest update of his Presenting With Impact program, a cross-cultural presentations workshop that has been delivered on five continents to more than 1,000 participants representing nearly 60 nationalities.


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