Managing the Contractor Experience Is Your Job

External workers are employees who work for a company but who are not on its formal payroll. This includes temporary staff, contract employees and freelance or “gig workers.” External employees are a critical and growing portion of the workforce. Estimates suggests the number of external workers in the US is somewhere between 16 million and 57 million employees depending on how labor data is collected and categorized. Large organizations rely on external workers to perform core business operations, and many business leaders expect use of external workers to stay constant or grow over the coming years. Yet few companies have formal talent management strategies focused on ensuring effective work experience for this critical part of the organization.

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