Managers Need To Improve Communication Skills: Study Reveals

One of the most significant benefits from moving the needle
on employee engagement and motivation is increased productivity. While
employee incentive programs can go some way to increasing staff
motivation, a recent survey conducted by European Leaders has found that
poor communication between employees and managers may be largely
responsible for reduced levels of employee performance.

The results of the survey, carried out by European Leaders in June
2011, show that 64% of participants claim that they would work more
efficiently with increased motivation. It has been well documented that
motivation levels influence staff performance and productivity. The
study supports this notion, with employees reporting that better
communication from senior management has a positive impact on how they
perform in the workplace.

The study shows that motivation levels may be improved if managers
spent more time communicating their organization’s overall plan. This is
highlighted by the fact that 68% of those surveyed fail to understand
their company’s vision, and that only 18% view the organization they
worked for as being a good company. In previous posts, I’ve highlighted
equally significant communication factors impacting productivity,
including building manager-employee trust levels and coaching for performance.

Other notable findings from this study are that 15% of participants
have skills from outside interests and hobbies that could be utilized
more effectively in the workplace. In addition to this, 34% believe that
good managers should recognize when employees have expertise that is
not being put to use. Given these statistics, it may not be surprising
to learn that only 36% of employees claim that they are working to their
full potential.

Of the 2,000 participants in this study, a large portion sees strong
management as being crucial to fostering high motivation levels within
their workplace. The main qualities that they see as necessary for
management to have are the ability to convey passion and enthusiasm
about work to their employees and to challenge their workers to work to
their full potential. They also feel that effective managers have the
capacity to identify what motivates their employees and make work more

The upshot of this survey is that employees do care about their work
and the organizations they work for. If managers took more positive
steps to engage with their workers, much more of their untapped skills
and energy will be unleashed for the betterment of the organization. The
best part is that communicating with employees at a personal level costs nothing.

It is widely recognized that the performance of organizations is
largely influenced by the performance of their employees, and that
employee motivation is a major contributor to the performance of the
workforce. This study shows productivity could be easily enhanced
through more effective management, with very little financial investment


Leadership? What Leadership? Lack of Management Communication Is Holding Back UK Plc, Claims European Leaders

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