Vineet Nayar, HCLT’s Chief Executive who started a debate with his “employees first, customers second” philosophy says Every organization has four stakeholders viz. shareholders, employees, customers and society and its is th employees who create the value for the organization. According to him, management will have to be accountable for enthusing employees and ensuring they create value.
However organizations are in the stranglehold of only one stockholder – the stockholder. if the managements have the same transparency and resolve towards employees as they have towards shareholders, the organization will enjoy great success.
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Vineet Nayar’s book –